3 March 2017

Here is their press release in full

Medical Marijuana Card processing available online

Temporary staff has been hired to assist with the backlog, and staff members are working extended hours, but currently, there is still about a six-week backlog for processing mailed applications, primarily because each one must be entered manually into the new online system.

However, patients who mailed an application but have not received their card still can register online and receive their card within three business days. They will be required to provide the same documentation. Online registration can be found at https://medicalmarijuana.colorado.gov. Patients approved through the online system can print their card or display it digitally on their mobile device.

The online system also is a more secure method of applying because patients are in control of the information entered. Individuals who mail their applications, on the other hand, run the risk of having their application lost in the mail. In addition, there is more risk of human error when the application information is entered manually into the online system, which could further delay approval or renewal.

The registry will continue to accept mail-in applications until January 2018, but those applications will continue to take much longer to process.

Because of the recent backlog and new online system, registry personnel also are experiencing a significant spike in call and email volumes. As a result, patients should expect extended hold and response times. In February, staff processed 12,948 requests by phone, email and online. Currently, more than 16,500 patients are registered online, which is approximately 20 percent of all patients on the registry.

The Medical Marijuana website provides extensive information about the online process, commonly asked questions and updates on the backlog. Anyone who still has questions after reviewing that information can email customer support at medical.marijuana@state.co.us or call 303-692-2184. In-person support is not available.