Best Practices For Cannabis Cos. Managing A Product Recall


Joanna Borman and Amy Rubenstein (December 15, 2022)

Joanna Borman


Amy Rubenstein

Contact Amy


Cannabis market researcher BDSA estimated state legal adult-use and medical sales of cannabis in the U.S. to be $25 billion in 2021, with the market expected to reach $27 billion in 2022.[1]

Currently, most states have some legal cannabis structure — 39 for medical purposes and 21 for adult use — as does Washington, D.C.

As more states legalize cannabis, consumers increasingly have access to cannabis products. And cannabis businesses are increasing production to meet this expanding consumer market.

Expanded access to markets and additional consumers increase the risk of large-scale, costly product recalls. Broadly, cannabis recalls can result either from mislabeling and misbranding, or potential or actualadulteration.

Mislabeling and misbranding can result when the label on a cannabis product is false or misleading in some way — for example, a label that misstates a product’s THC content can be said to be mislabeled.[2]

In contrast, potential or actual adulteration can result when contaminants such as mold, heavy metals or pesticides are present — or haven’t been properly tested for — in a cannabis product.

While strong internal compliance programs can be the best way to prevent recalls by catching mislabeling, misbranding or adulteration before sale, even the best compliance efforts can have gaps.

So when mislabeling or adulteration happens, cannabis businesses facing a potential recall  situation should have a plan prepared that focuses on three main goals: (1) protecting  consumers’ health and safety; (2) conducting a well-managed and efficient recall to mitigate  the risk of expensive, inconvenient and disruptive litigation; and (3) using the recall to help  build brand reputation and loyalty.  

Many states have adopted regulations addressing cannabis recalls, which vary by state.  Some states have regulated the recall process at a fairly granular level, while others require  that a recall plan is developed but leave many of the specifics up to the discretion of  cannabis businesses.[3] New Jersey even recommends conducting a recall drill or mock  recall to prepare for the real thing.[4]  

However, even in jurisdictions that leave recall mechanics largely within a cannabis  business’s discretion, participants in the legal cannabis market should develop a recall plan  before they need it.  

Guidance and regulations for product recalls from the U.S. Consumer Product Safety  Commission and the U.S. Food and Drug Administration, as well as regulations at the state  level, can help cannabis businesses develop a recall plan as described below.  

Best Practices to Manage a Cannabis Recall 

Develop a recall team. 

Recalls involve coordination and communication across multiple stakeholders and interested  parties, such as consumers, regulators and the media.  

Developing a recall team can help cannabis businesses act quickly when an issue surfaces.  For example, a recall team with members of senior management, production or  manufacturing, communications, and compliance and legal would provide coverage across  many facets of the recall process.  

Additionally, some states require notice of the personnel responsible for implementing any  recall procedures in order to sell cannabis products.[5]  

The recall team can develop a recall plan and even conduct a mock recall to test out how  well their procedures stack up in practice.  

Coordinate with the relevant agency related to the recall. 

Some states require notification to the relevant agency before a voluntary recall[6] or within  24 hours of initiating a recall.[7] Others require notification of certain adverse events, which  can lead to product recalls.[8]  

In either event, coordinating with the relevant state agency can be helpful to reach affected  consumers quickly and minimize future risks to health and safety, as well as to keep  regulators in the loop.  

Even if a cannabis business is conducting a voluntary recall as opposed to a state-mandated  recall, the process must involve the relevant state agency, and comply with any agency  guidance or regulations.  

Further, should any administrative actions arise from a recall, self-reporting often shows  good faith conduct that can reduce a potential penalty, which may range from a civil  monetary penalty to a license revocation.[9] If a recalled cannabis product results in severe  illness or death, the potential for criminal liability exists as well.[10]  

Identify affected products. 

A recall must identify all affected products, sold and unsold. The scope of the recall will  depend on the quantity and types of products affected.  

In turn, the recall scope informs the most effective communication strategies — e.g.,  individual outreach to consumers, notice at the point of purchase, information on the seller’s  website or social media, or a statewide bulletin.  

Notify purchasers and follow up. 

Any products purchased by consumers must be identified to notify the affected purchasers  ASAP. In many states, the in-place cannabis seed-to-sale requirements, which track  cannabis from plant form to final retail product, make this an easier undertaking.  

The notices can contain a product description, risks posed by using the product, and any 

steps a purchaser must take, e.g., to return or dispose of the product.  

If a business can identify purchasers quickly, it may be able to alert them before they  consume the recalled product.  

Once recall notices are issued to purchasers, responses should be tracked and a follow-up  list developed. Following up with the nonresponders will help ensure that any affected  consumers receive notice.  

Offer consideration in exchange for release. 

If permitted by state law, offering a full refund plus additional consideration — credit for a  future purchase, free product or some other item of value — in exchange for release, with  an arbitration clause included, can help cannabis businesses avoid costly and disruptive  litigation over recalled products.  

While class actions targeting cannabis companies may have once been less attractive due to  the lack of insurance funds, the rapid state-led legalization movement has encouraged  insurers to enter this marketplace.  

Not surprisingly, with funds available, two class actions involving the sale of mislabeled  and/or adulterated cannabis products have been filed in the past few years in the U.S.  District Courts for the Southern District of Florida and the District of Oregon.[11]  

Provide notice to insurers. 

Where a cannabis business has secured insurance to cover expenses related to a recall, or  even a general liability insurance policy that may cover expenses arising from a recall,  providing prompt notice to an insurer is critical.  

Not only does providing prompt notice help in any coverage determination, insurers also  may provide additional support or resources to assist with the recall.  

Additionally, cannabis businesses should keep track of all costs associated with a recall to  support any insurance claim.  

Issue a litigation hold. 

Even when a cannabis business does everything properly in conducting a recall, disgruntled  consumers, enterprising counsel or a governing agency may initiate litigation or an  investigation.  

A business should issue a litigation hold, which directs relevant employees to save any  information related to the recall and the affected product, when litigation is reasonably  foreseeable.  

Arguably, any recall means that litigation is reasonably foreseeable. Issuing a litigation hold  ensures that the company preserves data and information related to the product at issue  and the recall process.  

Prepare a media standby statement and/or Q&A. 

Depending on a recall’s scope, attorneys may need to work with public relations or 

communications professionals to craft a public-facing statement about their client’s recall.  

The statement can include a description of the affected product, as well as alert the public  to any potential safety issues from consuming the affected product.  

This may also include a Q&A piece that anticipates commonly asked questions.  Conclusion 

While every company wants to avoid dealing with a product recall, it is almost an inevitable  part of offering a consumer product.  

As cannabis has become a recognized state-legal consumer good, businesses operating in  the space should prepare for a potential recall by developing a strong internal compliance  program and familiarizing themselves with the steps above, as well as the regulatory  landscape in the relevant jurisdictions.  

Conducting a recall safely, effectively and expeditiously can present an opportunity to build  a brand’s reputation in the consumer-focused cannabis industry, rather than harm its  reputation.  

Getting ahead of a cannabis recall can favorably demonstrate both commitment to  consumer safety and well-being, as well as operational transparency.  



Joanna Borman is a law clerk and Amy Rubenstein is a partner at Dentons.  

The opinions expressed are those of the author(s) and do not necessarily reflect the views  of their employer, its clients, or Portfolio Media Inc., or any of its or their respective  affiliates. This article is for general information purposes and is not intended to be and  should not be taken as legal advice. 


[1] Andrew DeAngelo, The Hockey Stick Turns Into Bell Curve: A New Report Sheds Light  On Cannabis Industry Growth, Forbes, Oct. 4,  

2022, into-bell-curve-a-new-report-from-bdsa-sheds-light-on-cannabis-industry growth/?sh=20fef66466f2 (citing BDSA Updated Global Cannabis Markets Forecasts Fall  2022, (Sept. 2022) 2022/).  

[2] Williamson v. Curaleaf, No. 3:22-cv-782 (D. Or. May 30, 2022); Centeno v. Dreamfields  Brands Inc., No. 22STCV33980 (Cal. Super. Ct. Oct. 20, 2022); Plumlee v. Steep Hill, Inc.,  No. 22-CV-00638 (E.D. Ark. July 12, 2022).  

[3] Compare Conn. Agencies Regs. § 21a-421j-5 (2022) (“A producer…shall  establish…written policies and procedures…for [h]andling mandatory and voluntary recalls of  cannabis” that are adequate to deal with “with recalls due to any action initiated at the  request of the commissioner and any voluntary action by a cannabis establishment to  remove defective or potentially defective cannabis from the market, or any action  undertaken to promote public health and safety by replacing existing cannabis with  improved products”) with N.J. Admin. Code § 17:30-9.17 (2021) (In contrast, New Jersey  devotes an entire multi-page section to detailing required standard operating procedures for 


[4] N.J. Admin. Code § 17:30-9.17(d) (2021).  

[5] N.M. Code R. § (2022).  

[6] Utah Admin. Code R68-27-11 (2022).  

[7] N.M. Code R. § (2022).  

[8] N.J. Admin. Code § 17:30-9.16 (2021).  

[9] For example, the Arizona Department of Health Services can assess a civil penalty (in an  amount not to exceed $2,000) or “suspend or revoke, in whole or in part, any registration  or license issued” for statutory or regulatory violations related to state’s cannabis program.  See Ariz. Rev. Stat. Ann. § 36-2854 (2022).  

[10] In Rhode Island, the state’s cannabis laws specifically do not exempt from criminal  penalty or state prosecution the “[m]anufacturing or processing of cannabis products with  the use of prohibited solvents” or the “distributing, cultivating, processing or manufacturing  cannabis or cannabis products which do not satisfy” the state’s requirements. R.I. Gen.  Laws § 21-28.11-29.  

[11] Davis v. CBD American Shaman, No. 0:20-cv-60897 (S.D. Fla May 4, 2020);  Williamson v. Curaleaf, No. 3:22-cv-782 (D. Or. May 30, 2022). 

Originally Published At Law 360

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